Not Every Disability is Visible

At the Parkway, we understand that visiting a shopping centre can be a stressful experience for some. We appreciate that not all disabilities are visible, so we work with local groups to try ​to understand differing needs of our customers and do our best to improve your shopping experience. Our friendly and helpful staff are always on site, should you have any questions or require any assistance please do not hesitate to ask.

Wheelchair and Mobility Access

The mall is all on one level and all our main entrances have wide, and step-free automatic doors which offer enough space for wheelchair and mobility scooter access. There are disabled parking bays in all our car parks for blue badge holders.

If you require a wheelchair on your visit, they are available for free rental from our Security Office, which is located just outside the double doors next to the Post Office on the right-hand side. Should you need any further assistance or any help, do not hesitate to ask our staff as they are always happy to help.

There are accessible toilets located in Tesco and at the Rainbow Centre. The Rainbow Centre also has a Changing Places toilet for those with additional needs.

We also provide a free Community Bus Service which offers a free service for the elderly in our community who might otherwise struggle to get here. A timetable is available to download here. Please be advised that the service is currently unavailable due to the Covid-19 restrictions.

Dementia Friends

Parkway Shopping Centre is proud to be Dementia Friendly.

The Dementia Friendly Middlesbrough project aims to develop the borough of Middlesbrough as a nationally recognised dementia friendly community. All of our staff have received Dementia Awareness training to help all of our team better understand how dementia can affect people and how best to support them when necessary.

We are proud to offer 6 Dementia Friendly Parking Bays at the Tesco Car Park, which are closer to the entrance and offer more space to make it easier for carers.

Autism Friendly and Sensory Sundays

We appreciate that for people with autism spectrum conditions (ASC), sensory or additional needs that a visit to a busy shopping centre can be daunting. All of our staff have received Autism Awareness training so that they can offer support when necessary.

We hold Sensory Sundays every Sunday morning to try and provide a better shopping experience for people with Autism. We turn off our music and rides every Sunday morning from 9:30am until 11:00am in order to try and create a quieter and more relaxed atmosphere.

If you have any suggestions on how we could improve accessibility here at the Parkway, or if you have any feedback on our current facilities and services, please do not hesitate to contact us. Please phone 01642 595221 or email [email protected].